Overview
Introduction
At Muskoka Lighting Company, your satisfaction is our top priority. We are committed to providing high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure a hassle-free experience.
Eligibility for Returns
- Time Frame: Returns must be initiated within 30 days of the purchase date.
- Condition: Items must be in new, unused condition and in their original packaging with all tags and labels attached.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
- Custom or personalized items
- Items marked as final sale
- Gift cards
Return Process
- Initiate a Return: Contact our customer service team at [insert contact email or phone number] to request a return authorization. Please provide your order number and reason for the return.
- Package the Item: Securely package the item in its original packaging. Include the return authorization slip provided by our customer service team.
- Ship the Item: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received.
Refunds
- Processing Time: Once we receive and inspect your return, we will process your refund within 7-10 business days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs: Original shipping costs are non-refundable. If the return is due to our error or a defective product, we will cover the return shipping costs.
Exchanges
- To exchange an item, follow the return process and place a new order for the desired item. This ensures the fastest service and product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert contact email or phone number]. Provide details and photos of the damage or defect, and we will arrange for a replacement or refund.
Contact Us
If you have any questions or need assistance with your return, please contact our customer service team at [insert contact email or phone number]. We are here to help!
Thank you for shopping with Muskoka Lighting. We value your business and are committed to ensuring your complete satisfaction.